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Managing Your Account

Once you have registered for a CyVerse account, you can manage it within the CyVerse user management portal, including:

Resetting your password

Forgot your password? It's easy to reset it. This is a global change. This process resets your password for all CyVerse services and servers.

  1. Log in to User Management.
  2. Click Reset Password.
  3. Either enter your CyVerse username or the email address used when you registered your account. (If you need to retrieve them, see the next section.)
  4. Enter the Recaptcha text.
  5. Click Send Link.
  6. If using iCommands, you must also reinitialize your Data Store connection using iinit to complete the password reset process. For more information, see Using iCommands.
  7. If you continue to be denied access, please email CyVerse Support (support@cyverse.org).

Retrieving a forgotten username or email address

  1. Log in to User Management.
  2. Click Reset Password.
  3. In the Forgotten Username section, click Reminder Sent.
  4. Enter the email address used when you created your account.
  5. Enter the Recaptcha text.
  6. Click Send Reminder.

Changing your email address

When you sign up for a user account, you can use any email address. However, if you want to access Atmosphere, you must use an institutional email address.

  1. Log in to User Management.
  2. Click the Contact tab at the left of the screen.
  3. Enter your new email address, details about your request, and then click Send Mail.

You can also email Support (support@cyverse.org).

Updating your personal or institutional information

You can update your personal or institutional information directly in the My Profile tab.

  1. Log in to User Management.
  2. To retrieve or change your password, username, or email address, see Resetting Your Password.
  3. Click the My Profile tab.
  4. Change the fields as necessary.
  5. When done, click Update.

Adding apps and services to your account

When you first acquire your CyVerse account, many apps and services are available by default to you. You can request access to other apps and services, as needed. For more information on our apps and platforms, see CyVerse Products.

  1. Log in to User Management and open the Apps & Services tab.
  2. Go to the Available Services section at the bottom.
  3. Find the app or service to add and click Request Access.
    • When the app or service has been added, you will receive an email with access instructions. You also will be signed up for that service's email notifications about maintenance periods and outages, and more.
  4. If requesting access to Atmosphere:
    • Specify the instance size, including the number of CPUs, memory in GB, and root storage in GB, needed for your instance. Note: Start with the smallest size until you know for certain which size you need. You can always size up but you can't size down.
    • If you did not use an institutional email address (as required by Atmosphere), you will need to change your email address.

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