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Managing Your Account

Once you have registered for a CyVerse account, you can manage it within the CyVerse user management portal, including:

Resetting your password

Forgot your password? It's easy to reset it. This is a global change. This process resets your password for all CyVerse services and servers.

  1. Go to the CyVerse User Management Portal.
  2. Click Reset Password.
  3. Either enter your CyVerse username or the email address you used when you registered your account. (If you need to retrieve them, see the next section.)
  4. Enter the Recaptcha text.
  5. Click Send Link.
  6. If using iCommands, you must also reinitialize your Data Store connection using iinit to complete the password reset process. For more information, see Using iCommands.
  7. If you continue to be denied access, please email CyVerse Support (support@cyverse.org).

Retrieving a forgotten username or email address

  1. Go to the CyVerse User Management Portal.
  2. Click Reset Password.
  3. In the Forgotten Username section, click Reminder Sent.
  4. Enter the email address used when you created your account.
  5. Enter the Recaptcha text.
  6. Click Send Reminder.

Changing your email address

When you sign up for a user account, you can use any email address.

  1. Log in to the CyVerse User Management Portal.
  2. Click the Contact tab at the left of the screen.
  3. Enter your new email address (make sure it's an institutional email address to access Atmosphere), details about your request, and then click Send Mail.

You can also email Support (support@cyverse.org).

Updating your personal or institutional information

You can update your personal or institutional information directly in the My Profile tab. To retrieve or change your password, username, or email address, see Resetting Your Password.

  1. Log in to the CyVerse User Management Portal.
  2. Click the My Profile tab.
  3. Change the fields as necessary.
  4. When done, click Update.

Adding apps and services to your account

When you first acquire your CyVerse account, many apps and services are available by default to you. You can request access to other apps and services, as needed. For more information on our apps and platforms, see CyVerse Products.

  1. Log in to the CyVerse User Management Portal.
  2. Review the apps in your My Services tab.
  3. Click Available.
  4. Find the app or service to add and click Request Access.
    • To learn more about the app or service, click the app name.
  5. If requesting access to Atmosphere, enter the justification for how you will use Atmosphere.
    • If you did not use an institutional email address (as required by Atmosphere), you will need to change your email to an institutional email address.
    • The app will appear in your My Services list with a status of Pending until your request has been approved.
  6. When you receive the email acknowledging your request, complete any required information on the online form.
  7. When the app or service has been added, you will receive an email with access instructions and the service will appear in your My Services list. You will also begin receiving email notifications about maintenance periods and outages for the services. To learn more about the service, go to the CyVerse Learning Center, and then visit the appropriate space on the CyVerse wiki.

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